FAQs


About US

-So, do you want to say a few words about Penny’s Socks?

-Certainly! Penny’s Socks is a small family business that specializes in cute socks! We absolutely LOVE socks! And Even though some would say “they’re just socks”, we believe that a colorful pattern, or a funny design can make our day just a little bit better!

-I see… Well, I suppose everyone likes a cute pair of socks…Let’s move on, shall we?

-By all means!

 

Shipping

-Do you ship your products worldwide?

-We don’t unfortunately…We only ship to the U.S.A. at the moment

-And how much does it cost?

-I thought you’d never ask! It’s FREE!

-Oh? That’s nice of you I suppose…

-Why, thank you!

-And how long does shipping take?

-Well, from the moment you place your order, we need a day to process it. Then it will be shipped to you from our warehouses in Asia and depending on the season and item(s) you buy, you should receive it in 12-20 days!

-What?? 12 to 20 days?? That’s…so many days! (isn’t that…a lot of days..?)

-oh It’s not that long! PLEAAAASE be patient! We know you are excited about those great goods you bought but those shipping times are essential in order to keep our prices as low as possible!

-Oh alright…But if you ever make a “Penny’s Antibiotics” or a “Penny’s Pizza” store, you really should revisit that shipping policy…

-We’ll keep that in mind!

 Refunds

-So, what happens if something I bought arrives damaged?

-That would be very unfortunate indeed. If this happens please contact us. In most cases we’ll just need a photo of the damaged item(s) and you will receive a FULL REFUND, and an honest apology from us!

-Okay, and what if the items I receive are not the ones I ordered?

-Same as above! You should contact us and let us know. If you don’t receive what you have ordered you will get a FULL REFUND!

-Now, let’s say I’ve ordered an item and it never arrived. What happens then?

-If after 20 days you still haven’t received your order please contact us! We’ll get to the bottom of this ASAP and if it’s our fault you will get a FULL REFUND!

 

Sizing

-Let’s talk about sizes for a moment, shall we?

-Of course!

-I’ve noticed that you have listed all your socks as “one size fits all”. Well, what if these socks don’t fit me? Will I get a refund?

-Unfortunately we don’t offer refunds in this case! (STATE THE SIZE VARIANCE FROM X TO Y HERE)